专插本投诉信

投诉信

Directions: For this part, you are supposed to write a composition of no less than 100 words. You should base your writing on the title and outline given below.

你(Li Yuan)刚收到订购的一件商品,但是发现质量有问题,请你写一封投诉信,内容包括:

(1)商品名称、订购时间、地点和价格。

(2)何时发现质量问题、何种质量问题。

(3)你所希望的解决方式。

Dear sir，

I am a customer who bought a Nokia 2600 type mobile phone for 2,600 yuan from your company on September 1,2010. I am afraid I really must complain about the quality of this product.我是2010年9月1日在贵公司花2600元购买了诺基亚2600型手机的客户。恐怕我真的要抱怨这个产品的质量。

After using the mobile phone for two days, several problems have been found. First, the mobile phone could not send text massages any more. If I sent massages, it would suggest that there were some problems with the phone, which have made a lot of trouble to me. Second, the camera couldn't work as well as before. As soon as I took pictures, there were no pictures kept in the picture files. This kind of problem caused me a lot of trouble. I have gone to your company to explain the problem twice. But be-cause of some reason, the problem has still not been solved.在使用了这款手机两天后，人们发现了几个问题。首先，手机不能再发送短信按摩了。如果我发送按摩，它会表明手机有一些问题，这给我带来了很多麻烦。其次，照相机不能像以前那样工作了。我一拍照，照片文件里就没有放任何照片了。这种问题给我造成了很多麻烦。我已经去你公司解释过两次这个问题了。但由于某种原因，这个问题还没有得到解决。

I prefer to tell you directly in the hope that you will do something to solve my problems. I will appreciative if you either make a refund or sent me a replacement. Thank you for your attention to this matter.我宁愿直接告诉你，希望你能做点什么来解决我的问题。如果你退款或给我换来新的，我会很感激。谢谢你对此事的关注。

I am looking forward to hearing from you in the very near future.我期待着在不久的将来收到你的来信。

Sincerely yours,

Li Yuan