第五课时How to Deal with a Heavy Workload 如何应对繁重的工作
Perks 额外津贴，补贴 （为 perquisites 的缩略形式）
High blood pressure 高血压
Health care benefits 医保福利
Campus 场地 校园
Coffee break 工间休息
Eldercare program 老年保健计划
Locate nursing care facilities 查找老年护理设施，老年护理机构
Aging parents 年事越来越高的双亲
Exercise physiologist 运动生理学家
Turnover rate 员工流动率
Low spirits 情绪低落
Meet deadline 赶期限
Be susceptible to 易感染….疾病，易受….影响
Athletic ability 运动才能
Locate a contract 得到一份合同
Work through lunch 不吃午饭继续工作
Have easy access to 可方便地使用…
Benefit system 福利制度
Nutritious refreshment 富含营养的食物和饮料
Childcare vouchers 托儿券
Retail voucher 购物券
Annual leave 年假
Take up a hobby 培养一种业余爱好
Get off the treadmill 摆脱单调乏味的工作
Joy Gang 搞笑人员（专门提供以讲笑话或滑稽表演等方式让工作人员放松的服务）
Flexible working 弹性工作制
Flexitime 弹性工作（上班）时间，亦作 flextime
flexplace,flexplace 或 flex-place
Perks and Fitness: No Longer a Nicety but a Necessity
Managers know that stress is a barrier to motivating the workforce.
They also recognize that stress can result in stress-related illnesses, such as high blood pressure, ulcers, and fatigue.
These illnesses translate into higher benefits costs for the company as employees more frequently use health care benefits.
A number of companies use nontraditional benefits and perks to help employees cope with stress.
At each of its 20 buildings at its 200-acre campus in Raleigh, North Carolina, SAS Institute provides coffee break rooms stocked with free soda, fresh fruit, M&Ms and pastries.
案件软件研究所位于北卡罗来纳州首府罗利市，它占地 200 英亩，有 20 栋楼。公司在每一栋楼里都设有咖啡屋，免费提供汽水、新鲜水果、巧克力和点心。
SAS employs a full-time ergonomics specialist to select office furniture that will reduce physical stress and strain.
SAS provides a free health clinic as well as an eldercare program that helps employees locate nursing care facilities for aging parents.
Many companies provide benefits that help employees cope with the stresses and demands of balancing work and nonwork.
Cigna Insurance Company offers employees the option of placing take -out meal orders with the company chef.
Employees who don’t have the energy to prepare me als after a long or difficult workday can take home a prepared meal.
The company also offers an exercise physiologist to help employees suffering from stress.
Companies are also offering wellness and exercise programs to help employees alleviate stress and enhance their health at the same time.
Coca-Cola found that employees who participated in wellness and exercise programs used fewer sick days and tended to be more productive on their jobs.
Are companies providing these services to look good to the community or because they are financially successful?
Not really. It is shrewd business operations.
For example, it is estimated that SAS turnover rate is 4 percent compared to the industry norm of more than 20 percent per year.
例如，据估计，赛仕软件研究所的员工流失率为每年 4%，而同行业的员工流失率一般高达 20%。
While the free health clinic costs $1 million to operate, it is $500 000 less than the costs the company would realize if employees were treated elsewhere.
虽然免费医务室的运营需要 100 万美元，但公司的总支出要比员工到其他医院就诊减少了 50 万美元。
PART ONE: Interview
（1） Do you ever feel overworked? (Why? /Why not?)
Yes. Sometimes I am really overwhelmed with the heavy workload and feel tired and fatigued. As a secretary in the company, I have so much paperwork to do and often have to rush to meet tight deadlines. And I never seem to have time to take a holiday.
（2） What problems do staff usually have when they are under the burden of a heavy workload?
When they are under the burden of a heavy workload, employees will often feel frustrated or depressed. This would result in stress-related illnesses, such as high blood pressure and fatigue. Employees will be in very low morale and give very poor performance in their work.
（3） Do you think companies should provide sports facilities for their staff ? (Why?)
Yes. I think it’s wise for companies to provide sports facilities for their staff. Employees can make the best use of these facilities to keep fit, so they can have better performance in their work. It’s very rewarding.
（4） What types of sports do you like watching or playing? (Why?)
My favorite sport is table tennis. It’s a moderate exercise, but it requires great skills both tactical and technical. You have to have speed, stamina, dexterity, shrewdness and quickness in decision-making. (速度，耐力，灵巧，精明和
快速决策) It’s the most popular sports game in China I think.
PART TWO: Mini-presentation
What’s important when…?
Coping with a heavy workload
l Benefits system
l Time management
In the face of a heavy workload, I think companies can introduce more benefits programmes. They can offer wellness and exercise programme, and provide exercise facilities to enhance employees’ health. They can also introduce more flexible benefits programmes like childcare and nursing care for aging parents, etc. so that employees can balance work and nonwork.
Time management is also important. Companies can provide training programs to help employees better manage their time. In this way, employees will become more organized and feel more at ease with their routine work.
Apart from these, companies should also care about the employees’ mental health. They can provide psychological consultancy advice, so that employees can better adjust themselves to their work pressure.
Addressing the Problem of Overwork
Your manager has noticed the signs that employees in your company are overburdened wit h heavy workloads. You
have been asked to make suggestions about how to improve this situation. Discuss the situation together, and
l what signs of overwork do the staff show
l what measures should be taken to reduce stress at work
A：Well, I think employees in our company are overburdened though they do not tell you how they feel. But most of them show signs like consistently working late, working through lunch, coming t o work even when ill, bringing work home, rushing to meet very tight deadlines and signs like…er…
B: Like expressing frustration, feeling guilty when they leave work on time and not taking holidays.
A: Yes. You’re quite right.
B: This situation has to be improved. You know, the consequences of this overload can be stress, burnout, and illness. For the company, it can result in high turnover and poor performance.
A: So it’s time we should get started with some downshifting plans to help our staff relax and get over stress from work.
B: I think we can provide some flexible benefits to help employees balance their personal life and work. For example, we can offer childcare vouchers, retail vouchers, critical illness insurance and any…er, well, I mean annual leave.
A: We should also provide some sports facilities and organize sports activit ies to enhance employees’ health.
B: That’s a good idea. We can also provide coffee rooms and nutritious refreshments, so that our staff can relax themselves there during the break.
A: I quite agree with you. And encouraging staff to take up a hobby is another way to get off the treadmill.
B：Yes, recently, some other companies have organized “Joy Gang”, to generate workplace fun. You see, laughter is the best medicine for those who are in low spirits. And it helps to boost the morale of our staff.
A: 嗯， 我认为公司的员工负担过重虽然他们并没有告诉你他们的感受。但是大部分人显示和一些征兆例如坚持工作到很晚，午餐时间工作，甚至生病也来上班，把工作带回家，给予完成即将到达期限的工作，信号例如…
（1） What facilities should companies provide in workplace to alleviate stress at work?
Company can provide childcare facilities, eldercare facilities or transportation facilities to help employees cope with these responsibilities, in this way, employees don’t have to worry too much about these things, so they can take things easy.
（2） How important is it for employees to have time outside work?
It’s very important. You see, if they have more time outside work, they can relax, do physical exercises, take up hobbies, travel, etc. they will feel less stressed and happier both at work and at home.
（3） What other options are available to balance employees’ work and life?
Companies can introduce flexible working, or flextime or homeworking so that there’s less conflict between work and home life.
（4） Do you think time management helps to reduce stress at work? (Why?)
Certainly. If you can manage your time well, you can work more efficiently, and find more time to refresh yourself and you can retain a healthy balance between work and life.
（5） What are the major pay-backs of reducing stress of the overworked staff?
It’s highly rewarding. It will benefit both the company and the employees. It helps employees to live a happier life and it also helps to boost their morale and enhance employee commitment to the company.