- Internal Communications 内部沟通
Be committed to 致力于
Be engaged in 投身于…，忙于
Corporate information 公司信息
Opinion survey 意见调查
Put in place 实施，到位
Communications approach 沟通方式
Integrated platform 集成的（信息）平台
Cost efficiency 成本效率
Digital media 数码媒介
Management message 管理信息
Performance excellence 优异表现
E-mail newsletter 电邮通讯，电子邮件通讯，亦作 E-newsletter, E-news-letter
Tangible performance standards 具体的工作标准
Annual performance reviews (对员工的)年度业绩考核，年度绩效评估
Staff appraisal (对员工的)业绩评估，业绩考核
Two-way communication 双向交流
Voice one’s opinions about 就…发表自己的意见
Cartoon picture 漫画
Company logo 公司标识
A sense of belonging 归属感
Work station 工作站，工作处
Information equality 信息均等
Have access to 有权使用…
Opinion poll 民意测验
The beginning of interview：
- Talking about your advantages.
①kindheartedness，carefulness，passion，persevere in trying to get things done（执着地尽力把事情办好）
②I have a real sense of accomplishment when I finish a job and the results are exactly what I expected.（当做完一件工作而其成果又正合我的预想时，我会有一种真正的成就感。）
2、Talk about your disadvantages.
My memory is not very good and often forget some agreed things，so I bought a notepad, a powerful phone so that every time when I decide on something, I record it in detail and set up a reminder，which can offset my disadvantages.
Turn to relative questions：
Nokia is committed to a strong internal communications culture and practice.
Its broad range of communications activities, channels and media strive to help employees manage and use corporate information they receive in their work and organizational relationships and in doing so,
be fully engaged in the delivery of the company’s strategy and the Nokia Way.
Nokia promotes a culture where good communications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount.
The company measures its performance in internal communications through the company -wide annual employee opinion survey as well as targeted surveys around specific communications activities.
Nokia is putting in place an audience-driven communications approach to meet the diverse needs of its employees for information and communication, with emphasis on segmentation, customization and choice of access.
This work is supported by the development and use of common and integrated platforms and processes which will encourage cost efficiency in the use of internal and external resources and adoption over time of digital media.
There are three primary channels for communicating with employee. Nokia people magazine is published in the four most common languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the organization, and the Intranet contains a vast amount of detailed company information.
PART ONE Interview
(1) What are the methods of communication to staff in most companies? 大多数公司采用什么方式和员工进行沟通？
The most popular communication methods include: face-to-face communication, E-mails, telephone, notice-boards, etc. nowadays, the Intranet is a very effective method of communication.
(2) Do you think you are good at communicating with your boss? (Why? /Why not?)你觉得自己善于和上司沟通吗？
Yes. I think I’m quite good at communicating with people. Whenever I have some new ideas or resentment about my work, I’ll talk to my boss face to face. I’m very frank and open -minded, ready to accept different opinions.
(3) Is it important to let your manager know your ideas about work?(Why)
I think it’s very important. You see, I often make suggestions to my boss about internal development, and discuss areas I would like to improve on. In this way, I’m contributing to the overall improvement of the company.
(4) Do you think people can be trained to communicate more efficiently （Why）
Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to communicate more effectively.
Part Two: Mini-presentation
What’s important when…?
Communicating management messages to the staff
l Overall purpose整体目标
l Feedback on performance对工作表现的反馈
First of all, I think it’s important to clearly state your overall purpose and expectations. In this way, employee knows exactly what they should do to meet work requirements and to achieve performance excellence.
In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.
Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust.
PART THREE Discussion
You company would like to introduce an E-mail newsletter to send to all members regularly. You have been asked to
help co-ordinate the project. Discuss the situation together, and decide:
l what kinds of articles and information should be included
l what the newsletter should look like and how often it should be sent
A：You see, our company is designing an E-mail newsletter for all staff members. It certainly is a very good channel for internal communication.
B: Yes. What information should be included, in your opinion?
A: It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the company, such as new policies, new projects and new managers, etc. this will help to reduce the chance for confusion and misinterpretation of key corporate polices and decisions.
B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance.
A: There should also be information about the latest achievements of the company as well.
B: I agree with you. But…
A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see…
B: Well, you are quite right. But I think we should place emphasis on two-way communication. The newsletter should also focus on the employee side. We should allow our employees to voice their opinions about day-to-day work and corporate development. They should also have a chance to comment on the performance of th e managers and point out problems in their work.
A: That’s a good idea. So let’s put in this column” Voice from the Staff”.
B: Besides the contents, the layout is also important. We can use some photos; people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas.
A: Good. And don’t forget our company logo; it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable.
B: Finally, I think it should be sent to our employees every other week.
A: Well, er…you see, this is a competitive age, news and information keep changing. Why not make it once in every ten days, three different issues every month.
B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue.
A: I agree.
A：是的，可…你知道，这是一个竞争的时代，新闻和信息变化交替。不日我们每隔 10 天发送一次，每个月有不同的三期。
Follow up questions
（1）Do you think it’s important that managers listen to complaints from employees ? (why/why not?)
Yes. Complaints from employees usually reflect the problems within the firm; some even show problems of the management. Listening to the complaints helps managers to find problems and ways to resolve them.
（2）Do you communicate with your colleague often and how?
Yes. I often communicate with my colleagues; we share corporate information together, exchange news and views. In most cases, we chat with each other, sometimes we E-mail to each other.
（3）What are the advantages of management communications?
Management communications can enhance mutual trust, promote employee commitment, and boost morale. On top of that, it helps to improve productivity.
（4）Is it necessary for the manager to have personal contacts with his employees?
Yes. It is better for the manager to go to an employee’s work station rather than make phone calls. Face -to-face discussion shows your sincerity and what’s more, it’s more open and direct.
（5）How important is it to develop the intranet of the company?
In this information age, company intranet tends to be a very effective channel of communication. It’s speedy in relaying the corporate news, management messages, internal changes, etc. and it promotes information equality, as everyone has access to it.