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第一课时Teamwork 团队合作


Teamwork 团队合作,团队精神

Team-based 以团队为基础的

Horizontal organization structure 横向企业结构

Corporate goals 企业目标

Charter 规章,章程

Be accountable for 对…负有责任

Creative innovation 创新改革,创新发明 创新精神

Reward system 奖励制度

Pay back 回报,报偿

Individuality 个性

Independent thinking 独立的思想

Group decision-making 集体决策

Managerial skill 管理技能

Coordinate 使协调,调整

Interpersonal relationship 人际关系

Mutual trust 相互信任

Bring out the potentials 充分发挥潜能

Closely-knit (关系)密切的

Keep track of 跟踪,追踪

Time-consuming 花费时间的

Line manager 部门经理,业务经理(与行政经理相对)

Pre-building 团队建设

Nurture 培养,教育,发展

Nurture team dynamics 培养团队活力

Promote team spirit 提倡团队精神

Drive team success 驱使团队成功

Minimize 将…减少到最少,最小化

Inhibit 约束,抑止

Liven up 使…有生气

Training session 一场训练,培训课期

Rafting 漂流

Rock climbing 攀岩

Teammate 队友

Impact 影响,效果

Complementary 补充的,互补的

Revitalize 使新生,给予新的活力

Trait (个人性格方面的)特征,显著的特点

Commitment 敬业精神

Interpersonal communication skills 人际交际技能,亦作 interpersonal skills

Address 处理(事情)


How to Make Teams Effective


People in every workplace talk about building the team, working as a team, and my team, but few under stand how to create the experience of teamwork or how to develop an effective team.


Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself.


It has a lot to do with your understanding of the mission or objectives of your organization.


In a team-oriented environment, you contribute to the overall success of the organization.


You work with fellow members of the organization to produce these results.


Even though you have a specific job function and you belong to a specific department, you are unified with other

organization members to accomplish the overall objectives.


The bigger picture drives your actions; your function exists to serve the bigger picture.


Therefore, executives, managers, and organization staff member s universally explore ways to improve business results and profitability.


Many view team-based, horizontal organization structures as the best design for involving all employees in creating business success.


Successful team building requires attention to each of the following Twelve Cs.

成功的团队建设要遵循以下 12 条建议:

Clear expectations: Do team members understand why the team was created?


Context: Can team members define their teams importance to the accomplishment of corporate goals?


Commitment: Do team members perceive their service as valuable to the organization and to their own careers?


Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?


Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?


Control: Do team members hold each other accountable for project timelines, commitments, and results?


Collaboration: Do team members cooperate to accomplish the team charter?


Communication: Do team members communicate clearly and honestly with each other?


Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?


Consequences: Is the organization designing reward systems that recognize both team and individual performance?


Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?


Cultural Change: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?


Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.

要认真关注这 12 条建议,以保证你的团队能为企业的成功最有效地做出努力。

Real interview

PART ONE: Interview


The beginning of interview

  1. Introduce yourself

academic backgroundincluding majorwork experience;hobbies and interests,including sports,reading,travel and something like that

  1. Why are you interested in this job

Advanced management,top performance(业绩一流)

Suitable my major and work experience

Turn to relative questions

(1) Do you like working in a team or on your own? (Why?)


I like working in a team, as the proverb goes:Two heads are better than one.In a team, I can learn from my fellow workers, get help from them when Im under pre ssure. And the most important thing is: I can learn to communicate with all sorts of people.

(2) How important is the central leadership of a team?


Its very important. You need someone with managerial skills to lead within the team: he is able t o see the big picture of the work going on, to engage others, coordinate interpersonal relationship and organize resources effectively.

(3) Do you prefer to work in small teams or big teams?(why)


I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. Its also more challenging as you have to coordinate with more people.

(4) Is it necessary for a team to have regular meetings?


Yes, I think its absolutely necessary. Regular meetings can enable team members to keep track of work progress and its a means of considering information and making collective decisions.


PART TWO: Mini-presentation


Whats important when?

Evaluating the success of teamwork 衡量团队成功与否需要考虑哪些要点?

Mutual trust相互信任

Full co-operation通力合作


Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each others capabilities and limitations, and communicate with each other timely. 

This helps to bring out the potentials, experience and creativity of the individual and create good work environment. Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship. 

On top of that, timely communication and decision making will also help to improve work efficiency.





PART THREEDiscussion



Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:

l what issues should the programme focus on

l what kind of activities should be included




l 该培训课程应集中在哪些问题上

l 应包含哪些活动

A: Well, I think its a good idea that our company is planning to offer a training programme on team building for all line managers.

BYes. We need to work out the focus of this programme.

A: In my opinion, we should, first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.

B: Yes, I quite agree with you. Understanding these issues is the pre-requisite of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that inhibit the healthy functioning of the team.

A: Yes, only when all team members are motivated, and they give good performance in work.

B: So we can include in our programme, the activities that help to promote team spirit, activities that help develop employee motivation and improve communication.

A: Well, we can provide team building games, and outdoor activities that liven up the training sessions.

B: Im quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing. These events serve to increase personal awareness of abilities and complementary skills in your teammates.

A: its a very good idea. These exciting activities not only encourage team participation, problem solving and revitalize morale, they also add some fun and variation to our programme.

B: And in fulfilling their potentials, everyone in the team learns to understand other peoples capacities an d learns to appreciate the impact of their traits on team dynamics.

A: Yes, mutual understanding and mutual trust are indispensable to effective team building.









A: 这是个好主意。这些激动人心的活动不仅可以鼓励队员、解决问题和重振士气。也可以为我们的课程增加乐趣和使其多样化。



1What are the characteristics of a good team?


Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.

2What might be the disadvantages of working in a team environment?


Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole. Sometimesyou feel your own contribution to the team cannot be measured, so you work less than you would individually.

3Would you like to take part in a programme for developing teamwork?(Why)


Yes, of course. It offers me opportunities to develop better interpersonal communication skills, and these are essential in my business career.

4How might a company measure the success of a training programme?


To evaluate the impact of a training programme, we can see if the training has helped to address the issues in the work, to see if theres any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.

5Do you think a company will always benefit from staff training? (Why? /Why not?)


I think a company can benefit much from staff training. Through training, employees will have a better understanding of their work objectives, have greater commitment in their work, and acquire practical working skills.