石油化工企业管理口语培训1
一、项目建议Project proposal
1.1项目概况Project overview
资格qualification
预备资格prequalification
商务条款与条件commercial terms and condition
商务commercial
技术technical
技术说明technical specification
建议书proposal book
资料费information price
估价estimated price
报价quoted price
报价书quotation
Teaching steps:
1.Making sentences with the above words for the students and getting students repeat the sentences the teacher spoke.
2.Asking some questions and getting students answer them with the above knowledge. If the students cannot answer them,the teacher has to give some points for them.
3.Making some dialogues with the students to ask and answer in practice by the knowledge above.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
1.2报价资料Quotation Data
工艺说明process description
工艺特点process feature
经验记载experience record
工艺性能process performance
设备表equipment list
说明,规定,规格specification
简要说明short specification
条件图sketch drawing
流程图flow diagram
平衡图balance diagram
方框图block diagram
P& I图P&I diagram
单线图single line diagram
布置图layout
平面布置图plot plan
总图general plot plan
附件appendix
资料,文件documentation
Teaching steps:
1.Making sentences with the above words for the students and getting students repeat the sentences the teacher spoke.
2.Asking some questions and getting students answer them with the above knowledge. If the students cannot answer them,the teacher has to give some points for them.
3.Making some dialogues with the students to ask and answer in practice by the knowledge above.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
1.3合同技术用语Technical terms of the contract
保证guarantee
性能保证performance guarantee
时间保证time guarantee
交货保证delivery guarantee
建造保证workmanship guarantee
生产能力capacity
质量quality
消耗量consumption
原材料feedstock
原料raw material
辅助原料sub-raw material
产品product
副产品by-product
中间产品intermediate
公用工程utility
燃料fuel
化学品chemical
界区battery limits
进料incoming
出料outgoing
界区条件battery limits condition
(配管图)分界线match line
工厂、装置plant
设备equipment
关键设备critical equipment
专利设备proprietary equipment
有位号设备itemized equipment
无位号设备non-itemized equipment
散装材料bulk material
施工材料material of construction
仪表instrument
备品备件spare parts
建筑工具construction aid
(现场)居住设施accommodation
现场派遣expatriate
运转率on stream factor
运转天数stream day
系列train
日历日calender day
日历月calender month
机械(试车)完工mechanical completion
试车trial operation
初次试车initial oeperation
开车start up
注油oil in
投料feed in
首次出料first drop
保证试运转guarantee test run
装置验收plant acceptance
移交turnover
议定书protocol
Teaching steps:
1.Making sentences with the above words for the students and getting students repeat the sentences the teacher spoke.
2.Asking some questions and getting students answer them with the above knowledge. If the students cannot answer them,the teacher has to give some points for them.
3.Making some dialogues with the students to ask and answer in practice by the knowledge above.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
1.4估算estimation
估算estimate
概算budgetary estimate
推算slide
幂指数power term
(费用)分类、分项价格breakdown/prices of separate items
外汇foreign currency
当地货币local currency
可兑换货币convertible currency
专利费license fee
专利权税royalty
变动专利权税running royalty
专有技术费knowhow fee
基础设计费basic engineering fee
代理费agent fee
手续费commission
不可预见费contingency
外汇风险exchange risk
易货风险compensation
直接费用direct cost
间接费用indirect cost
项目管理费project expense
现场管理费field expense
一般管理费overhead
利润profit
生活费living expense
出勤津贴daily allowance
(出差)准备费outfit allowance
劳务费labor cost
基本工资base wage
补偿费payroll burden
福利费fringe benefit
Teaching steps:
1.Making sentences with the above words for the students and getting students repeat the sentences the teacher spoke.
2.Asking some questions and getting students answer them with the above knowledge. If the students cannot answer them,the teacher has to give some points for them.
3.Making some dialogues with the students to ask and answer in practice by the knowledge above.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
Teamwork 团队合作
Teamwork 团队合作,团队精神
Team-based 以团队为基础的
Horizontal organization structure 横向企业结构
Corporate goals 企业目标
Charter 规章,章程
Be accountable for 对…负有责任
Creative innovation 创新改革,创新发明 创新精神
Reward system 奖励制度
Pay back 回报,报偿
Individuality 个性
Independent thinking 独立的思想
Group decision-making 集体决策
Managerial skill 管理技能
Coordinate 使协调,调整
Interpersonal relationship 人际关系
Mutual trust 相互信任
Bring out the potentials 充分发挥潜能
Closely-knit (关系)密切的
Keep track of 跟踪,追踪
Time-consuming 花费时间的
Line manager 部门经理,业务经理(与行政经理相对)
Pre-building 团队建设
Nurture 培养,教育,发展
Nurture team dynamics 培养团队活力
Promote team spirit 提倡团队精神
Drive team success 驱使团队成功
Minimize 将…减少到最少,最小化
Inhibit 约束,抑止
Liven up 使…有生气
Training session 一场训练,培训课期
Rafting 漂流
Rock climbing 攀岩
Teammate 队友
Impact 影响,效果
Complementary 补充的,互补的
Revitalize 使新生,给予新的活力
Trait (个人性格方面的)特征,显著的特点
Commitment 敬业精神
Interpersonal communication skills 人际交际技能,亦作 interpersonal skills
Address 处理(事情)
Teaching steps:
1.Making sentences with the above words for the students and getting students repeat the sentences the teacher spoke.
2.Asking some questions and getting students answer them with the above knowledge. If the students cannot answer them,the teacher has to give some points for them.
3.Making some dialogues with the students to ask and answer in practice by the knowledge above.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
How to Make Teams Effective
如何组建精锐的团队
People in every workplace talk about building the team, working as a team, and my team, but few under stand how to create the experience of teamwork or how to develop an effective team.
在各种工作场合,人们都在谈论团队建设、团队合作、自己的团队,但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。
Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself.
属于一个团队,就是体验自己成为比自己更大的团体的一部分。
It has a lot to do with your understanding of the mission or objectives of your organization.
这在很大程度上与你对企业任务和目标的理解有关。
In a team-oriented environment, you contribute to the overall success of the organization.
在以团队为导向的环境里,你要为企业的全面成功做出自己的贡献。
You work with fellow members of the organization to produce these results.
你要和同事们通力合作以达到这些目标。
Even though you have a specific job function and you belong to a specific department, you are unified with other
organization members to accomplish the overall objectives.
即使你属于某个工作部门,有着具体工作职责,你仍然要与其他同事团结一致去实现这些总体目标。
The bigger picture drives your actions; your function exists to serve the bigger picture.
你的行动受到企业更大目标的驱使,你的职责服务于企业更大的目标。
Therefore, executives, managers, and organization staff member s universally explore ways to improve business results and profitability.
因而,行政主管、经理以及组织的普通员工无不对提高企业绩效和盈利能力的办法进行探讨。
Many view team-based, horizontal organization structures as the best design for involving all employees in creating business success.
许多人认为,让全体员工参与、为企业成功共同努力的最好策略是采取以团队为基础的横向企业结构。
Teaching steps:
1.The teacher discusses with students together by the above knowledge.
2.According to the background information,the teacher comes up with some related questions and gets students answer them.If the students cannot answer them,the teacher has to give some points for them.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
Successful team building requires attention to each of the following Twelve Cs.
成功的团队建设要遵循以下 12 条建议:
Clear expectations: Do team members understand why the team was created?
明确目标:团队成员是否明确团队组建的目的?
Context: Can team members define their team’s importance to the accomplishment of corporate goals?
组建背景:团队成员是否明确团队对于实现企业目标的重要性?
Commitment: Do team members perceive their service as valuable to the organization and to their own careers?
敬业精神:团队成员是否认识到团队对于企业以及对自身事业的成功都很重要?
Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?
团队能力:团队是否感知其成员拥有应对种种问题的知识、技能和实际能力?而团队组建的目的就是为了解决这些问题。
Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?
团队规章:团队是否明确自己的职责范围并规划出自己的目标、远景和对策以完成使命?
Control: Do team members hold each other accountable for project timelines, commitments, and results?
内部控制:团队成员是否对项目时间安排、应承担的义务和结果等共同负有责任?
Collaboration: Do team members cooperate to accomplish the team charter?
协作精神:团队成员是否能相互协作、遵循团队章程?
Communication: Do team members communicate clearly and honestly with each other?
内部沟通:团队成员之间能否明确、诚实地进行相互沟通?
Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?
创新改革:团队是否注重鼓励创新思维、独特的解决办法和新的想法?
Consequences: Is the organization designing reward systems that recognize both team and individual performance?
结果影响:团队是否制定奖励制度来奖励团队以及个人的工作表现?
Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?
协调配合:团队是否有领导核心来协调工作、帮助各小组取得成功?
Cultural Change: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?
改进文化:企业是否认识到越是通过改变企业氛围来支持团队的工作,就越能够从团队的工作中得到回报?
Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.
要认真关注这 12 条建议,以保证你的团队能为企业的成功最有效地做出努力。
Teaching steps:
1.The teacher discusses with students together by the above knowledge.
2.According to the background information,the teacher comes up with some related questions and gets students answer them with their own points. If the students cannot answer them,the teacher has to give some points for them.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
Real interview
PART ONE: Interview
The beginning of interview:
- Introduce yourself:
①academic background,including major;②work experience;③hobbies and interests,including sports,reading,travel and something like that
- Why are you interested in this job?
①Advanced management,top performance(业绩一流)
②Suitable my major and work experience
Turn to relative questions:
(1) Do you like working in a team or on your own? (Why?)
你喜欢在团队与个人合作还是独自工作?
I like working in a team, as the proverb goes:” Two heads are better than one.” In a team, I can learn from my fellow workers, get help from them when I’m under pre ssure. And the most important thing is: I can learn to communicate with all sorts of people.
(2) How important is the central leadership of a team?
团队的核心领导有多重要?
It’s very important. You need someone with managerial skills to lead within the team: he is able t o see the big picture of the work going on, to engage others, coordinate interpersonal relationship and organize resources effectively.
(3) Do you prefer to work in small teams or big teams?(why)
你喜欢在小型团队还是在大型团队中工作?
I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. It’s also more challenging as you have to coordinate with more people.
(4) Is it necessary for a team to have regular meetings?
团队是否有必要定期开会?
Yes, I think it’s absolutely necessary. Regular meetings can enable team members to keep track of work progress and it’s a means of considering information and making collective decisions.
Teaching steps:
1.The teacher discusses with students together by the above knowledge.
2.According to the background information,the teacher comes up with some related questions and gets students answer them with their own points. If the students cannot answer them,the teacher has to give some points for them.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
PART TWO: Mini-presentation
What’s important when…?
Evaluating the success of teamwork 衡量团队成功与否需要考虑哪些要点?
Mutual trust相互信任
Full co-operation通力合作
Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely.
This helps to bring out the potentials, experience and creativity of the individual and create good work environment. Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.
On top of that, timely communication and decision making will also help to improve work efficiency.
相互信任是团队合作成功的秘密之一,当团队成员建立相互信任的关系,他们就可以毫无束缚的表达自己的观点,相互了解对方的能力和缺点,而且可以及时相互沟通。这将有助于激发个人潜力、经验、和创造力并且可以营造良好的
工作环境。团队成员的通力合作也对会直接影响团队成功的失败。当团队成员有强烈的合作意识,他们将会共同努力达到共同的目标。并确保高水平的质量及工艺。
除此之外,及时的沟通和做决定也将帮助改善工作效率。
PART THREE: Discussion
Teamwork
Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:
l what issues should the programme focus on
l what kind of activities should be included
团队合作
你们公司正在考虑为部门经理提供关于团队建设的短期培训课程。请你们协助策划这一课程。讨论并决定:
l 该培训课程应集中在哪些问题上
l 应包含哪些活动
A: Well, I think it’s a good idea that our company is planning to offer a training programme on team building for all line managers.
B:Yes. We need to work out the focus of this programme.
A: In my opinion, we should, first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.
B: Yes, I quite agree with you. Understanding these issues is the pre-requisite of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that inhibit the healthy functioning of the team.
A: Yes, only when all team members are motivated, and they give good performance in work.
B: So we can include in our programme, the activities that help to promote team spirit, activities that help develop employee motivation and improve communication.
A: Well, we can provide team building games, and outdoor activities that liven up the training sessions.
B: I’m quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing. These events serve to increase personal awareness of abilities and complementary skills in your teammates.
A: it’s a very good idea. These exciting activities not only encourage team participation, problem solving and revitalize morale, they also add some fun and variation to our programme.
B: And in fulfilling their potentials, everyone in the team learns to understand other people’s capacities an d learns to appreciate the impact of their traits on team dynamics.
A: Yes, mutual understanding and mutual trust are indispensable to effective team building.
A:我觉得公司计划为所有部门经理提供团队建设的培训课程真是个好主意。
B:是的,我们需要想出此次活动的重点。
A:我的观点是,我们首先应该把重点放在如何组建一个有效率的团队和如何改善团队关系的方面。当我们举办培训课程时,这些是我们需要考虑的最重要的事情。
B:是的,我非常同意你的看法。成功的团队建设前提就是了解你所说的这些问题。除此之外,怎样激发团队活力应该是我们培训课程的另一个需要重视的方面,我的意思是,分析和鼓励团队成功的动力,使抑制团队良性运作的因素减少到最小。
A:是的,只有当所有团队成员都充满动力,他们在工作中才会表现出好的成绩。
B:因此我们应该将能帮助发扬团队合作精神、帮助发展员工积极性和提高沟通的活动包括在我们的课程中。
A:是的,我们可以提供团队建设的游戏,和户外活动让培训课程充满活力。
B:我同意你的看法。我们可以组织像漂流、航海和攀岩等户外探险。这些项目帮助增强个人意识的能力和与队友互补的技能。
A: 这是个好主意。这些激动人心的活动不仅可以鼓励队员、解决问题和重振士气。也可以为我们的课程增加乐趣和使其多样化。
B:为了挖掘他们的潜力,团队中每个人学会去了解其他人的能力以及学会去欣赏他们对团队动力影响的特质。
A:是的,相互了解和相互信任对于有效的团队建设是必不可少的。
Teaching steps:
1.The teacher discusses with students together by the above knowledge.
2.According to the background information,the teacher comes up with some related questions and gets students answer them with their own points. If the students cannot answer them,the teacher has to give some points for them.
Note:if there are some words students don’t understand,the teacher has to write them on the board.
(1) What are the characteristics of a good team?
一个良好的团队有哪些特点?
Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.
(2) What might be the disadvantages of working in a team environment?
在团队中工作有哪些不利因素?
Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole. Sometimes,you feel your own contribution to the team cannot be measured, so you work less than you would individually.
(3) Would you like to take part in a programme for developing teamwork?(Why)
你是否愿意参加团队发展的培训课程?
Yes, of course. It offers me opportunities to develop better interpersonal communication skills, and these are essential in my business career.
(4) How might a company measure the success of a training programme?
公司应该怎样衡量培训课程的成败?
To evaluate the impact of a training programme, we can see if the training has helped to address the issues in the work, to see if there’s any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.
(5) Do you think a company will always benefit from staff training? (Why? /Why not?)
你是否认为公司总是可以从员工培训中有所获益?
I think a company can benefit much from staff training. Through training, employees will have a better understanding of their work objectives, have greater commitment in their work, and acquire practical working skills.
Teaching steps:
1.The teacher discusses with students together by the above knowledge.
2.According to the background information,the teacher comes up with some related questions and gets students answer them with their own points. If the students cannot answer them,the teacher has to give some points for them.
Note:if there are some words students don’t understand,the teacher has to write them on the board.